Complex Care...

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BEDOC is a service providing Complex Care Team support to care homes, in Bedford Borough and Ivel Valley.


The Complex Care Team are commisioned by Bedfordshire Clinical Commissioning Group, Ivel Valley GP's , Central Bedfordshire Council and Bedford Borough Council to support care homes and learning disability homes. The team also support residents in care homes after discharge from hospital. Referrals are only accepted from GPs and care providers.

We produce various information leaflets which are available for you to download from our Resources Page.  Please ensure you read our disclaimer before accessing any of our information.


The team comprises of experienced nurses and senior pharmacists, with up-to-date evidence-based knowledge and skills, supported by a highly-skilled administration team.

The aim of the service is to empower care staff to improve the quality of care provided to residents and to avoid inappropriate emergency admissions to hospital.


The Team will accept referrals from the carers and GPs only.  Daily contact is made with each morning with the care homes and  clinical support and advice is offered with face to face assessments by the nurse or pharmacist is given as appropriate.  

The service operates monday to Friday between 8.30 - 5.00. 


Please don't forget to complete a SystmOne Consent Sharing Form for each new admission to your Care Home or Extra Care Housing.  This will ensure prompt treatment by the team when you ring........

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Please see the attached information

Bedoc privacy policy 2018.pdf


Complex Care Team have now completed the pilot of weekend working in some of the care homes in Bedford locality and will aim to respond to the outcomes soon.

Contact 111 any concerns regarding your residents at weekends, bank holidays and evenings if the problem cannot wait for Complex Care during normal working hours.