Complex Care...

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BEDOC

What is BEDOC?

Bedford on Call (BEDOC) is a non-profit making community benefit society, whose membership comprises of local GP’s, staff and community representatives. BEDOC is a service providing  a GP Medical Practice based in the hospital grounds,  and complex care team who provide support to care homes and Learning Disability homes in Bedford Borough. 
We strive to provide safe effective and quality care to patients supported by cohesive teamwork; using the skills and expertise of all its members to their full potential, ensuring innovation be at its heart; creating a culture that listens, learns and empowers both patients and staff alike. 
BEDOC is a training organisation and as such is audited by external organisations regularly. It also conducts internal audits to evaluate both clinical and non clinical services. 

 

 

 

Our Mission Statement

Our mission is to ensure a safe and effective quality service to patients supported by cohesive teamwork; using the skills and expertise of all of its members to their full potential, ensuring innovation be at its heart; creating a culture that listens, learns and empowers both patients and staff alike.Our vision is to:

  • Deliver a dynamic responsive service to address people’s needs and concerns.

  • To listen and treat both staff and patient’s alike, with respect, dignity, kindness, compassion and applying duty of candour.

  • To comply with National Quality Requirements and to ensure clinical management is based on best practice

  • To provide a safe service by listening and responding to patient and staff feedback, compliments and complaints, serious incidents and safeguarding alerts.

  • To guarantee a Leadership, management and governance structure within the organisation to assure delivery of high quality person centred care supporting learning and innovation.

 

Please Note that Bedoc are no longer responsible for the out of hours care provision for Bedford Borough.  Please see the Herts Urgent Care website for further details.

Please take the time to view the latest CQC Report
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