Complex Care...

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About the Complex Care Team:

BEDOC is a service providing Complex Care Team support to care homes, in Bedford Borough and Ivel Valley.

The Complex Care Team are commisioned by Bedfordshire Clinical CommissioningGroup, Ivel Valley GP's  and Bedford Borough Council to support care homes and learning disability homes. The team also support residents in care homes after discharge from hospital. Referrals are only accepted from GPs and care providers.

We produce various information leaflets which are available for you to download from our Resources Page.  Please ensure you read our disclaimer before accessing any of our information.

The team comprises of experienced nurses and senior pharmacists, with up-to-date evidence-based knowledge and skills, supported by a highly-skilled administration team.

The aim of the service is to empower care staff to improve the quality of care provided to residents and to avoid inappropriate emergency admissions to hospital.


The Complex Care Team operates between 9am and 5pm, Monday-Friday. Contact will be made with care homes every morning to see how the team could offer support that day. If support is required, one of the team will telephone triage, provide advice or arrange a visit for further assessment.  The Pharmacist works closely with Bedford Borough Council providing support with medication needs in the homes.


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Please don't forget to complete a systmone Consent Sharing Form for each new admission to your Care Home or Extra Care Housing.  This will ensure prompt treatment by the team when you ring........

Recent Publications:

Stop the Pressure Poster.pdf
Incontinence dermatitis treatment protocol 191017.pdf
Newsletter - Autumn 17.pdf
Awareness of Swallowing Problems
Dates available to book now.....
Diabetes Awareness Study Day
Dates available to book now..

Did you know............. Depending on the  urgency  of the request for a community phlebotomist to visit a client to take blood in the care home the waiting times are as follows:

-Red: up to 3 working days

- Amber: up to 2 weeks

-Green: up to 18 weeks


The phlebotomists work from 8 to
4 Monday-Friday.


The  "how to dip Urine  Instruction sheet has been updated with information on where to buy  urine collection packs and  dip stixs to ensure that  urinary tract infections can be quickly identified and treated.... have a look on our resources page.