Complex Care...

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About the Complex Care Team:

 BEDOC is a service providing complex care team support to care homes, in Bedford Borough.

The Complex Care Team are commisioned by Bedfordshire Clinical Commissioning Group andBedford Borough Council supporting 35 care homes and Learning disability homes . The Complex Care Team also support  residents in care homes after discharge from hospital. Referrals are only accepted from GPs and care providers.

We produce various information leaflets which are available for you to download from ourResources Page.  Please ensure you read ourdisclaimer before accessing any of our information.

The team comprises of experienced nurses and senior pharmacists, with up-to-date knowledge and skills that are evidence-based, who are supported by a highly-skilled administration team.

The Complex Care Team operates between 9am and 5pm, Monday-Friday. Contact will be made with care homes every morning to see how the team could offer support that day. If support is required, one of the team will telephone triage, provide advice or arrange a visit for further assessment.  The Pharmacist work closely with Bedford Borough Council providing support with medication needs in the homes.

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Please don't forget to complete a systmone Consent Sharing Form for each new admission to your Care Home or Extra Care Housing.  This will ensure prompt treatment by the team when you ring........

Recent Publications:

 There are 2 bank holidays in May and the link below contains all the information you need regarding pharmacy opening times for the Bank Holidays.  Please ensure that you have adequate medication for your residents to cover these 2 holiday dates.

Many thanks

Bank Holiday Pharmacy Hours

 Bedoc have been involved in a review with Bedford Hospital to capture what interventions could be used to reduce hospital admission from care homes unnecessarily and supporting the care home staff with unwell patient and encompassing end of life care . Bedoc have identified the following courses which may be of interest to the staff.


Awareness of Swallowing Problems
Dates available to book now.....
Diabetes Awareness Study Day
Dates available to book now..

Did you know............. Depending on the  urgency  of the request for a community phlebotomist to visit a client to take blood in the care home the waiting times are as follows:

-Red: up to 3 working days

- Amber: up to 2 weeks

-Green: up to 18 weeks


The phlebotomists work from 8 to
4 Monday-Friday.


The  "how to dip Urine  Instruction sheet has been updated with information on where to buy  urine collection packs and  dip stixs to ensure that  urinary tract infections can be quickly identified and treated.... have a look on our resources page.